The following policies apply to all returns:
Full refunds only apply to purchases made DIRECTLY FROM SCANPAN.COM and not our retail partners. All refund requests for orders made outside of SCANPAN.COM must go through the original place of purchase as per their refund policy.
• For a full refund, you must contact us within 30 days of receipt of your order. You must have your receipt to receive a refund in the original tender.
• Merchandise must be UNOPENED or UNUSED to qualify for a refund.
• Please allow 10 - 14 days for the refund to be applied after we receive your return.
• If you believe a product to be defective, it may be returned based on the warranty specific to the item. This warranty is included in the original packaging. Please refer to it before attempting to return the item.
• All returns must have a Returns Authorization Merchandise (RMA) number. The RMA number will allow Scanpan.com to associate your returned item with your purchase, reducing the possibility of a handling discrepancy that might occur when the product is received by our distribution center.
• Please email our Consumer Services at SCANPANWARRANTY@SCANPAN.COM or you may call them toll-free at 1-877-772-5467
• SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty.
• SCANPAN is not responsible for lost items sent without an approved RMA.