Shipping & Handling
SCANPAN USA shipping and handling charges are intended to address the cost of processing, handling, packing, transporting and delivering the products you purchase. We encourage you to review the following detailed information about our shipping and processing fees.
SHIPPING POLICY
At present SCANPAN USA only ships to addresses in the continental United States, excluding Alaska, Hawaii and Puerto Rico. Merchandise will only be sent to valid street addresses; there is no delivery to APO/FPO addresses. Delivery to Alaska, Hawaii and Puerto Rico entails extra fees.
SCANPAN USA offers several modes of delivery for orders submitted. These include Standard FedEx Ground and FedEx 2-Day delivery.
In-stock merchandise is usually processed and shipped from our fulfillment center within three business days of the order's approval. Excluding weekends and holidays, orders placed after 11 a.m. PST usually ship the next business day. Please refer to your shipment confirmation e-mail for delivery details. Thescanpan.com fulfillment center does not process orders on federal holidays such as Independence Day or Thanksgiving Day.
All orders are subject to credit approval before they can be fulfilled.
SCANPAN USA sends an order confirmation e-mail after credit approval acknowledging the order is being processed. Once an order ships, a follow-up e-mail from FedEx is sent listing the tracking number and estimated delivery date. By clicking on the tracking number consumers are directed to the FedEx’s tracking page to view their shipment’s current status.
If the selected item is out of stock, a SCANPAN USA Consumer Services Representative will contact consumers so they may select another item or cancel their order. SCANPAN USA apologizes for any inconvenience.
All delivery times are estimated and are not guaranteed by SCANPAN USA.
SCANPAN USA is not responsible for stolen packages or damages or losses that may occur during transit. Please contact FedEx directly regarding any problems that may occur with a shipment and provide the tracking number listed in their initial e-mail.
DELIVERY PROCEDURES
SCANPAN USA delivers packages via FedEx. Multiple items ordered at the same time may not always be shipped together. Delivery charges are based on the total merchandise amount per address.
- Standard shipping and handling charges are based on the total merchandise charge for each delivery address as detailed in the charts below.
- These specifications do not apply to our holiday delivery schedule.
- Orders with multiple items shipped to the same address may arrive in multiple boxes.
2ND DAY SHIPPING & HANDLING POLICIES AND FEES
- Track your order through the FedEx website using the FedEx tracking number provided in your shipment's confirmation e-mail.
- Expedited shipping does not include processing time. Most orders placed before 2:00 p.m. EST are processed within 1-3 business days. Expedited packages deliver within two business days after order processing.
- Shipping charges are calculated for each ship-to-address. Please refer to the shipping and handling chart below for charges per shipping address.
- Weekend and holiday delivery is not available.
Frequently Asked Questions
Free Ground Shipping on Orders Over $50
Offer applies only to shipments being delivered within the continental United States. EXCLUDES AK, HI and Puerto Rico Territory. Orders must total $50 before tax. Orders cannot be combined. Terms are subject to change.
If my order is under $50 will there be a shipping fee?
Yes, a shipping fee will be applied and calculated based on the delivery location.
Do you deliver to P.O. Boxes?
Yes
When will my order ship?
In-stock merchandise usually ships within three business days (excluding weekends and federal holidays). Business days are Monday through Friday from 8 a.m. – 5 p.m. Pacific Standard Time (PST).
What shipping options are available?
Standard FedEx Ground (5-10 business days delivery ) and FedEx 2-Day Express Delivery.
Is there a cut off time for FedEx 2 Day orders?
Orders must be placed and accepted by 11 A.M. PST to meet the 2-Day Express delivery window.
For all Express shipments, SCANPAN USA is not responsible for delivery delays once FedEx has picked up the package from our warehouse.
Why do most shipments require a signature upon delivery?
To protect your order from theft, most orders may ship with an adult signature required. We highly recommend you select a delivery address where someone will be available to sign and accept the package. If you do not have anyone available to sign for the package, you may contact FedEx directly and ask them to hold your package at their nearest FedEx pick-up location in your area. SCANPAN USA is not responsible for lost or stolen packages.
All orders exceeding $200 will require an adult signature upon delivery. Once the signature requirement is required it cannot be removed.
Do you ship internationally?
SCANPAN USA only ships within the continental United States excluding HI, AK and Puerto Rico territory.
I live outside the US but want to deliver my package within the US, can I place an order?
All international credit cards used for payment must have a US billing address in order to be accepted . International Pay Pal payments can be accepted as an alternative.
Customer Support
Phone
1-877-772-5467
Monday – Friday
8 a.m. – 5 p.m. PST