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Terms & Conditions

All users of this website agree that their access to and use of the website is subject to the terms and conditions (T&C) stated in this notice, as well as all applicable international, federal, state and local laws. All access or use of the website is undertaken at the website user's own risk.

These T&C may change at any time without prior notice.

By making a purchase from scanpan.com, the website user understands and agrees that scanpan.com may share specific personal and transactional information with other companies for the purpose of processing your transaction, including fraud prevention, vendor direct shipping and credit card authorization.

Comments and any other content posted by website users on this website are subject to our Consumer-Generated Content agreement.

By using our website you acknowledge and agree that:

  • scanpan.com is not liable for any damages related to your use of or inability to access the website.
  • The website may contain inadvertent errors.
  • The website user is solely responsible for all costs associated with servicing any equipment used to access and use this website.

This website and all its content are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. Any action relating to the use of the website or any transaction with scanpan.com must be brought in the state or federal courts located in the state of California.

SITE CONTENT

All content including, but not limited to, text description, images, graphics and videos, as well as their arrangement or interaction, are subject to copyrights held by or licensed to scanpan.com or any and all of its affiliated corporate entities. Electronic or printed copies of pages or content from this website are permitted only for personal and non-commercial purposes. It is prohibited for any website user to modify, publish, transmit, create derivative works, or in any way exploit any of the content of this website. All other uses of the content are prohibited unless the permission is granted, in writing, from scanpan.com or any of its affiliated corporate entities.

COPYRIGHT & TRADEMARKS

Scanpan.com®, Scanpan®, text descriptions, custom graphics, images, videos and other content on this website are subject to trademark, service mark, trade dress, copyright and/or other proprietary or intellectual property rights or licenses held by scanpan.com or its affiliated corporate entities. Other trademarks, product names and company names or logos used on this website are the properties of their respective owners. The entire content of the scanpan.com website is copyrighted as a collective work under United States copyright laws. All other uses of the content are prohibited unless the permission is granted, in writing, from scanpan.com or any of its affiliated corporate entities. Website users acknowledge that they have not acquired any ownership rights by downloading copyrighted material. Users shall be liable for any damages resulting from any infringement of copyrights or proprietary rights, or any other harm resulting from any uploading, downloading or submission.

PRODUCT LIABILITY

Scanpan.com and any of its affiliated corporate entities are not responsible for any personal injuries or property damage allegedly resulting from products sold through any business channel.

DISCLAIMERS

This website may contain typographical errors or inaccuracies and may not be complete or current. scanpan.com reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted), and to change or update information at any time without prior notice. Such errors, inaccuracies or omissions may relate to pricing and availability, and scanpan.com reserves the right to cancel or refuse to accept any placed order based on incorrect pricing or availability information. scanpan.com apologizes for any inconvenience.

Scanpan.com reserves the right to question, refuse or cancel any order that it believes may be made with malicious intent.

This website and all its content are provided "as is" with all faults. Scanpan.com makes no representations or warranties of any kind, whether express or implied, with respect to this website, its content or information available on or through this website. Except as otherwise provided under applicable laws, Scanpan.com, its affiliated corporate entities, their directors, officers, employees, agents or contractors shall not be liable for any damages whatsoever arising out of or related to the use of this website or any affiliated corporation’s web properties.

Scanpan.com does not make any representations or warranties about any website that may be accessed through the scanpan.com website. These websites are operated independently and are not controlled by scanpan.com, and are provided only as a convenience to scanpan.com website users. There is no endorsement of these sites or their ownership. The scanpan.com website users should decide if they wish to interact with these independent sites.

RECIPES

Recipes that appear on this website are either Consume-Generated Content or developed for SCANPAN products by a food preparation professional. All user-generated recipes are considered Consumer-Generated Content and are subject to the policies and regulations set forth in the Consumer-Generated Content page of this site.

If you have dietary restrictions and/or allergies, always read the ingredient list carefully for all food products prior to consumption. If you have a food allergy, speak to your physician and/or a registered dietitian for a comprehensive list of foods and their derivatives to avoid prior to using any recipe. Neither the recipe’s contributor nor scanpan.com nor its affiliated corporate entities assumes any responsibility for errors, omissions or contrary interpretation of the subject matter related to the recipes.

PRICING POLICIES FOR ONLINE MERCHANDISE

Products displayed on the scanpan.com website are offered for sale at the suggested promotional price.

The prices displayed are expressed in U.S. Dollars (USD) and are valid and effective only in the U.S.

PAYMENT OPTIONS

Scanpan.com accepts the following credit cards:

  • American Express
  • VISA
  • MasterCard

PAYMENT PROCESSING

The total dollar amount of your order, including any applicable tax and shipping and handling, is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order ships. If the amount charged exceeds your credit limit, you will be notified during the checkout process and the order for that amount will not be accepted.

Card authorization takes place the day after the order is placed. Once authorized, funds are reserved for seven days. Payment (transfer of funds) does not occur until the order ships.

SALES TAX

The applicable sales tax is automatically calculated for scanpan.com orders. The sales tax is displayed during the checkout process.

PRODUCT RECALL

Scanpan.com will post any product or safety recall notices to this page of the website.

SHIPPING AND HANDLING

Scanpan.com shipping and handling charges are intended to address the cost of processing, handling, packing, transporting and delivering the products you purchase. We encourage you to review the following detailed information about our shipping and processing fees.

SHIPPING POLICY

At present, scanpan.com only ships to addresses in the continental United States, Alaska, Hawaii and Puerto Rico. Merchandise will only be sent to valid street addresses; there is no delivery to P.O. Boxes or APO/FPO addresses. Delivery to Alaska, Hawaii and Puerto Rico entails extra fees.

Scanpan.com offers several modes of delivery for your order. These include Standard UPS Ground and UPS 2-Day delivery.

In-stock merchandise is usually processed and shipped from our fulfillment center within three business days of the order's approval. With the exception of holidays, orders placed after 2:00 PM EST usually ship the next business day. Please refer to your shipment confirmation e-mail for delivery details. The Scanpan.com fulfillment center does not process orders on national holidays such as Independence Day or Thanksgiving Day.

All orders are subject to credit approval before they can be fulfilled.

Scanpan.com will send an e-mail after order approval acknowledging your order and providing an anticipated shipping date. A follow-up e-mail will be sent when the merchandise has left our fulfillment center. That e-mail will contain a UPS tracking number. Clicking on that number will bring you to the specific UPS page for your shipment where you can validate the shipment's current status.

If the selected item is not currently in stock, a Scanpan.com Consumer Services Representative will contact you so that you may select another item. Scanpan.com apologizes for any inconvenience.

All delivery times are estimated and are not guaranteed by Scanpan.com. If you have not received your order within the estimated delivery time, please contact UPS using the e-mail sent to you when you ordered your item.

Each confirmation e-mail contains a UPS tracking number. Clicking on that number in your e-mail will automatically bring you to the specific UPS page where you can track or validate the status of your shipment.

Scanpan.com is not responsible for any damages or losses that may occur during transit. Please use the tracking number and contact UPS regarding any problems with your shipment.

DELIVERY PROCEDURES

Scanpan.com delivers packages via UPS. Multiple items ordered at the same time may not always be shipped together. Your delivery charge will be based on the total merchandise amount per address.

  • Standard shipping and handling charges are based on the total merchandise charge for each delivery address as detailed in the charts below.
  • These specifications do not apply to our holiday delivery schedule.
  • Orders with multiple items shipped to the same address may arrive in multiple boxes.
  • The shipment confirmation e-mail will provide tracking information for you.

QUESTIONS

Please contact us if you have any questions about shipping or delivery of your order, call us at 1-877-772-5467 or e-mail us at customerservice@scanpan.com

STANDARD SHIPPING AND HANDLING POLICIES AND FEES

  • Track your order through the UPS website using the UPS tracking number provided in your shipment's confirmation e-mail.
  • Expect delivery within four to six business days
  • Shipping is available only for the 49 contiguous United States, Alaska, Hawaii and Puerto Rico. Special rates apply outside the continental United States.
  • Shipping charges are calculated for each ship-to-address. Please refer to the shipping and handling chart below for charges
  • Weekend and holiday delivery is not available.

2ND DAY SHIPPING & HANDLING POLICIES AND FEES

  • Track your order through the UPS website using the UPS tracking number provided in your shipment's confirmation e-mail.
  • Expect delivery within two business days after order processing. Most orders placed before 2:00 p.m. EST ship that same day.
  • Shipping charges are calculated for each ship-to-address. Please refer to the shipping and handling chart below for charges per shipping address.
  • Weekend and holiday delivery is not available.

SHIPPING SURCHARGE

Based on size and/or weight, certain items bear a shipping surcharge. Shipping surcharges are shown on product pages before you place an item in your shopping cart, and will be added to the total shipping cost of your order.

SHIPPING TO MULTIPLE LOCATIONS

Scanpan.com is pleased to provide the Scanpan brand and other quality products. We believe the quality and craftsmanship in each item will provide years of satisfaction. However, if within 30 days you are not completely satisfied with your purchase, please return the unopened item for an exchange or refund of its value.

The following policies apply to all returns:

  • The orignal receipt or gift receipt is required for all returns.
  • Returns with the original purchase receipt will be exchanged or refunded in the original tender. Returns with a gift receipt will be exchanged or refunded with a merchandise credit for the value indicated on the gift receipt.
  • Please allow 10 - 14 days for the return to be processed following receipt of your return.
  • SCANPAN products are crafted to meet a high standard of quality. If you believe a product to be defective, it may be returned based on the warranty for the specific item. The warranty for each item is included in the item's box. Please refer to it before attempting to return the item. Scanpan reserves the right to determine if the product has been used in a manner that would violate the warranty.
  • If you have questions about our return policy, please call our Consumer Services toll-free at 1-877-772-5467 . To return or exchange an item, you must phone our Consumer Services to obtain a Returns Authorization Merchandise (RMA) number. The toll-free numer for Consumer Services is 1-877-772-5467. The RMA number will allow Scanpan.com to associate your returned item with your purchase, reducing the possibility of a handling discrepancy that might occur when the product is received by our distribution center.

When returning an item, please include the packing slip to allow us to process your return quickly and accurately. Use a shipping carrier most convenient for you, and send the package to:

Scanpan USA, Inc.
Returns Department
2319 E. Gladwick St.
Rancho Dominguez, CA 90220