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Warranty & Returns

PLEASE NOTE: We are experiencing delays due to Covid-19 workplace requirements and a higher than usual volume of inquiries. For all approved claims, please allow up to 6 weeks from the time we receive your package for your replacement to ship.

If you have an inquiry on the status of your claim, please email and provide your full name and assigned RA number for reference.


The following policies apply to all returns:


Full refunds only apply to purchases made directly from and not our retail partners. All refund requests for orders made outside of must go through the original place of purchase as per their refund policy.

  • For a full refund, you must contact us within 30 days of receipt of your order. You must have your receipt to receive a refund in the original tender.
  • Merchandise must be UNOPENED or UNUSED to qualify for a refund.
  • Return postage is not covered.
  • Please allow 10 - 14 days for the refund to be applied after we receive your return.
  • All approved refunds will go back to the original payment method (gift card, credit card, etc).


  • If you believe a product to be defective, it may be returned based on the warranty specific to the item. This warranty is included in the original packaging. Please refer to it before attempting to return the item.
  • All returns must have a Returns Authorization Merchandise (RMA) number. The RMA number will allow to associate your returned item with your purchase, reducing the possibility of a handling discrepancy that might occur when the product is received by our distribution center.
  • Return postage is not covered.
  • Please email our Consumer Services at or you may call them toll-free at 1-877-772-5467
  • SCANPAN reserves the right to determine if the product has been used in a manner that would violate the warranty.
  • SCANPAN is not responsible for lost items sent without an approved RMA.